Associate CloudOps Engineer (MIM)

1-4 years of overall IT experience, including 1-2 years of hands-on experience in Major Incident Management and Problem Management. Basic understanding of ITIL-based Incident and Problem Management processes. Basic experience in MIM and/or Problem Management in dynamic tech environments. Ability to manage both temporary workarounds and permanent resolutions effectively. Skilled in facilitating cross-team investigations, analysis, and implementation.