Technical Support Engineer at Qualys

Provide timely and effective technical support to customers via phone, email, and chat Troubleshoot complex technical issues and provide solutions or escalate to higher teams as needed Conduct thorough analysis of technical issues and develop solutions to prevent future occurrences Maintain accurate and up-to-date records of customer interactions and support cases

Strong technical background in software or hardware Excellent problem-solving and analytical skills Effective communication and interpersonal skills Ability to work in a fast-paced environment Proficiency in technical tools such as ticketing systems and documentation software

Exposure to basic scripting (Bash, Python) Familiarity with web servers such as IIS, Apache, or Nginx. Knowledge of cybersecurity fundamentals including vulnerabilities and threat types. Experience with tools like Wireshark, SSH, or system monitoring utilities. Understanding of API concepts and basic regular expressions. Familiarity with support tools such as Salesforce, Jira, or Zendesk. Relevant certifications like CompTIA Security+, CCNA, or CEH (optional)